物流政策

Shipping Policy

ORDER PROCESSING:
Please allow 1-3 business days to process your order. You will receive an email with a tracking number once your order is on the way.

FREE WORLDWIDE SHIPPING:
We proudly offer free worldwide shipping on all orders. Delivery typically takes 20–30 business days, depending on your location.

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping is free for all domestic and international orders. Estimated delivery time is 20–30 days.

INTERNATIONAL SHIPPING:
We ship globally! Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. These charges are your responsibility as the customer.

REFUNDS, RETURNS, AND EXCHANGES:
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return your item as long as it’s unused and in its original packaging. To initiate a return, please contact us at meerimtursunova@cupseno.com, and we will provide further instructions.

In the event that your order arrives damaged, email us at meerimtursunova@cupseno.com with your order number and photos of the damaged item. We will resolve the issue on a case-by-case basis to ensure customer satisfaction.

If you have any further questions, don’t hesitate to reach out at meerimtursunova@cupseno.com.